Assurance

Skyscape services are all designed around the belief that assurance is paramount and is at the core of everything we do. By having this mandate, Skyscape ensures that we are able to deliver to the highest standards organisations need from a Service Provider.

Housed within our Tier 3, UK data centres, Skyscape’s Assured Cloud platform is underpinned by 24×7 security monitoring and threat detection from QinetiQ, a world-leader in cyber security. The QinetiQ Protective Monitoring service is a set of business processes and technologies that are deployed in order to oversee how systems are being used and to assure user accountability. This ensures that your service is comprehensively protected from malicious exploits, by numerous cyber security solutions including global malware prediction. This service is based on a management framework that makes use of and manages information, ensuring that all activity that could threaten the confidentiality, integrity or availability of the system is identified, analysed and reported in real time to the identified security professionals – staff all have SC clearance. The Service is aligned to CESG Good Practise Guide 13: Protective Monitoring for HMG ICT systems – Issue 1.5 August 2010.

Skyscape have significant backing from our Alliance partners (QinetiQ, VMware, Cisco, EMC and Ark Continuity) and are able to guarantee a quality, service centric solution that can significantly reduce your operational expenditure, provides true organisation agility and ensures that security, reliability and performance are paramount.

Skyscape is a UK sovereign, secure service with data in named, accredited data centres, which utilise the partner technology and efficiency of the Skyscape Cloud Alliance.

Also at the heart of Skyscape, is its compliance Programme which delivers Assurance in four strategic areas: Quality, Information Security, IT Service Management and the Environment.

By creating a Quality Management (ISO9001) framework demonstrates we are committed to understanding our clients’ requirements, delivering their agreed solutions on time and to budget, and ensuring their expectations are exceeded such that Skyscape can report the highest levels of client satisfaction.

Our IT Service Management (ISO20000) framework acknowledges that the IT Infrastructure Library (ITIL) represents best practice in the field of IT Service Management, and is establishing an ITIL v3 aligned process framework for ISO20000 certification by LRQA in mid-2012. Our clients can be assured that their contact with Skyscape will be with experienced individuals who have a thorough understanding of our ITIL aligned processes, ensuring that client solutions are being managed and operated in an effective and controlled manner. Skyscape is a corporate member of the itSMF (UK), and many of its employees are ITIL certified.

The Information Security Management (ISO27001) is of the utmost importance to Skyscape is the protection of the confidentiality, integrity and availability of data: both Skyscape’s own and that entrusted to Skyscape by its clients.

Skyscape is proud to state it has been awarded the CarbonNeutral® Company certification by reducing its carbon footprint to net zero. To achieve CarbonNeutral® Company status, Skyscape worked with The CarbonNeutral Company, a world-leading provider of carbon reductions solutions, to measure and reduce its carbon footprint to net zero. All the greenhouse gas emissions that it produced from energy consumption, waste disposal, business travel and staff commuting were quantified and then reduced to net zero through combining internal reduction initiatives with carbon credits to offset the remaining unavoidable carbon emissions. This demonstrates its commitment to the pro-active management and effective control of the environmental impact of all its business activities.

Corporate responsibility is an integral part of the Skyscape strategy, and is embedded at the heart of its culture and is visible in the delivery of its day-to-day business activities, allowing Skyscape to make a local difference through positive action.

Technical Features

Email and Collaboration as a Service has the following technical features all available as standard:

• Email including calendaring and tasks
  • Fully featured email, calendar, address book, tasks and file collaboration.
  • 25GB mailboxes (optional unlimited Archive available).Supports Secure POP3, IMAP4, MAPI and SMTP access using TLS/SSL encryption.
  • Access: available using either client based software (VMware Zimbra Desktop, Microsoft Outlook) or through common web browsers.
  • Support for a variety of mobile devices (Apple iPhone, Android and Windows Mobile via ActiveSync / Direct Push).
  • Global address lists and third party application extension capabilities.
  • Message size limits (max attachment size): 25MB.
• Security
  • Encrypted client connectivity using FIPS 140-2.
  • S/MIME for digital signatures and email encryption.
  • Configurable administration rights.
  • Admin activity audit trail.
  • Access controls for application and data sharing.
  • Complex password policy.
  • Single sign-on support.
  • Integrated spam and virus protection.
• Mobility Security
  • Supports corporate security policies on supported devices that mobile devices must accept to receive and store company data / communications such as;
    • Force PIN security on device.
    • Require alpha-numeric password for device.
    • Automatic device wipe.
    • Auto device lock.
• Briefcase – Document Storing / Sharing
  • A central repository to store and manage documents and files.
  • Set access roles and responsibilities per user or group on either folders or documents.
  • Create document versioning and approval workflows to improve data integrity and collaboration.
• Archiving
  • The service can include integrated archiving and discovery as a chargeable option. This can be enabled for all or selected users and copies every message (sent and received) into an archive mailbox. Cross mailbox search (discovery) of items is supported in the web admin client.

Service Features

To help provide a flexible and assured service, Skyscape allows organisations to select a number of service options so that their exacting requirements can be met; be they financial, data security or availability.

Organisations initially chose the service level:

And then chose the Impact Level that their needs require:

Impact Level Protections	IL0	IL1	IL2	IL3
Protective Monitoring – Standard
Protective Monitoring – Direct
Protective Monitoring – Deter
Additional Firewall Services			Extra	Extra
Additional Cryptography Services			Extra	Extra
Baseline Cleared Staff
Security Cleared Staff

There are no termination costs for this Service.

Skyscape may make an additional charge for transferring data out of the service.

Use cases

• Organisations wanting to reduce costs both in terms of licensing and management without compromising on features or customisations associated with other multi-tenanted solutions.
• Organisations requiring centralised data that is accessible in a secure manner by a range of individuals across a number of devices.
• End users requiring greater functionality and collaborative tools to improve their working productivity.

Additional information

How to get started:

Once you decide Skyscape Email & Collaboration is the right service for your organisation, you could be setting up live accounts and migrating users across in minutes.

Simple steps to follow:

1. Click to sign up to the service
2. Click the URL within the confirmation email you will receive and enter in your unique login details.
3. Start creating user accounts and sending emails.

Other Collateral:

• Product Brochure
• Frequently Asked Questions
• Pricing [available upon request]
• Service Description [available upon request]
• Terms and Conditions [available upon request]
• How to guide [not yet available]
• Video Overview